Refund & Shipping Policy

Last updated: [11/30/2025]

Thank you for shopping with SoftServeCBD.com, owned and operated by The Beloved Body Spot. We strive to ensure a smooth, transparent, and supportive experience for every customer. This Refund & Shipping Policy explains our procedures and your rights regarding returns, refunds, processing times, and shipping.

1. Refund Policy

We want you to love your purchase. If for any reason you are not satisfied, we offer refunds under the conditions below.

Eligibility for Refunds

To qualify for a refund:

  • The product must be unopened, unused, and in its original packaging.

  • A return request must be submitted within 60 days of the delivery date.

  • The product must be returned using the shipping label we provide.

Refund Process

  1. Contact us at team@softservecbd.com to initiate a return.

  2. Once your request is reviewed and approved, we will send you a prepaid return shipping label.

  3. After we receive and inspect the returned product, we will issue a full refund of the product cost.

Shipping costs are non-refundable.

We reserve the right to deny refund requests that do not meet these criteria.

2. Return Shipping

We provide a return shipping label at no cost to you. Please use the provided label to ensure proper tracking and processing.

Returned items must be shipped within 14 days of receiving the label.

3. Processing Your Refund

Once your return has been received and inspected:

  • Approved refunds are issued to the original payment method.

  • Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.

If your refund is delayed beyond this window, please contact your payment provider before reaching out to us.

4. Shipping Policy

We ship both domestically and internationally.

Processing Times

  • Orders are processed within 1–5 business days.

  • Orders placed on weekends or holidays may begin processing on the next business day.

We process all orders as quickly as possible.

Shipping Times & Carriers

Shipping times vary based on destination and carrier. Estimated delivery dates are shown at checkout.

We are not responsible for carrier delays, customs holds, or issues caused by incorrect shipping information.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location, the carrier, and package weight.

International shipments may include additional customs fees or import taxes, which are the buyer’s responsibility.

6. Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information.

If you do not receive a tracking email, please check your spam folder or contact us.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Email us within 7 days of delivery at team@softservecbd.com.

  2. Include photos of the issue and your order number.

We will resolve the issue promptly with a replacement or refund.

8. Lost or Stolen Packages

We are not responsible for packages marked delivered by the carrier but reported missing. However, we will do our best to assist you in filing claims with the carrier.

9. Contact Us

If you have any questions about our Refund or Shipping Policies, please reach out:

Thank you for choosing SoftServeCBD.com!